Case studies: Trouble paying a bill

Case study

A residential customer received a higher than expected gas bill

Trouble paying a bill, High bills
Case study

Many house guests and mental illness lead to financial hardship and water restriction (April 2017)

Energy disconnection and water restriction, Trouble paying a bill, High bills
Case study

Family violence and financial hardship leads to disconnection (March 2017)

Energy disconnection and water restriction, Trouble paying a bill
Case study

An incorrect multiplier leads to a $7,000 catch-up bill (December 2016)

Trouble paying a bill, Billing mistakes, Delayed and catch-up bills, Meters, poles, wires and pipes
Case study

$20,000 owing in debt and disconnected twice (November 2016)

Energy disconnection and water restriction, Trouble paying a bill
Case study

Missing out on pay on time discounts due to credit history (October 2016)

Trouble paying a bill, Debt collection and credit default listings, Billing mistakes