Case studies: Trouble paying a bill

Case study

A residential customer received a higher than expected gas bill

Trouble paying a bill, High bills
Case study

A customer begins receiving ‘Dear Occupier’ letters and has his electricity disconnected (November 2017)

Energy disconnection and water restriction, Trouble paying a bill, Delayed and catch-up bills
Case study

Many house guests and mental illness lead to financial hardship and water restriction (April 2017)

Energy disconnection and water restriction, Trouble paying a bill, High bills
Case study

Family violence and financial hardship leads to disconnection (March 2017)

Energy disconnection and water restriction, Trouble paying a bill