Case studies: Billing mistakes

Case study

Customer disconnected in error when her neighbour moved out (January 2015)

Energy disconnection and water restriction, Billing mistakes
Case study

An elderly customer loses his concessions following a telemarketing switch (December 2014)

Getting connected and changing energy company, Billing mistakes
Case study

A customer contacts EWOV after receiving a higher than expected estimated bulk hot water bill (September 2012)

Energy disconnection and water restriction, High bills, Billing mistakes, Meters, poles, wires and pipes
Case study

A transfer without consent leads to debt collection and imminent disconnection (November 2014)

Energy disconnection and water restriction, High bills, Billing mistakes
Case study

A transfer in error from incorrect system details results in billing errors and payment difficulties after large direct debits (August 2016)

Getting connected and changing energy company, Trouble paying a bill, Billing mistakes