Case studies: Billing mistakes

Case study

Discounts and cheaper bills promised during door-to-door marketing are not honoured (November 2016)

Getting connected and changing energy company, Debt collection and credit default listings, High bills, Billing mistakes
Case study

Missing out on pay on time discounts due to credit history (October 2016)

Trouble paying a bill, Debt collection and credit default listings, Billing mistakes
Case study

Mr R experiences several delays getting new solar panels connected by his electricity company (September 2016)

Getting connected and changing energy company, Billing mistakes
Case study

Customer disconnected in error when her neighbour moved out (January 2015)

Energy disconnection and water restriction, Billing mistakes
Case study

An elderly customer loses his concessions following a telemarketing switch (December 2014)

Getting connected and changing energy company, Billing mistakes
Case study

A customer contacts EWOV after receiving a higher than expected estimated bulk hot water bill (September 2012)

Energy disconnection and water restriction, High bills, Billing mistakes, Meters, poles, wires and pipes
Case study

A transfer without consent leads to debt collection and imminent disconnection (November 2014)

Energy disconnection and water restriction, High bills, Billing mistakes