Case studies: Billing mistakes

Case study

Slow fix for an electricity meter linked to another property (March 2017)

Billing mistakes, Meters, poles, wires and pipes
Case study

Mr T switched electricity retailers but received an incorrect bill (March 2017)

Getting connected and changing energy company, Billing mistakes
Case study

Mr M’s water was restricted after receiving bills in someone else’s name (March 2017)

Energy disconnection and water restriction, High bills, Billing mistakes
Case study

An incorrect multiplier leads to a $7,000 catch-up bill (December 2016)

Trouble paying a bill, Billing mistakes, Delayed and catch-up bills, Meters, poles, wires and pipes
Case study

Discounts and cheaper bills promised during door-to-door marketing are not honoured (November 2016)

Getting connected and changing energy company, Debt collection and credit default listings, High bills, Billing mistakes
Case study

Missing out on pay on time discounts due to credit history (October 2016)

Trouble paying a bill, Debt collection and credit default listings, Billing mistakes
Case study

Mr R experiences several delays getting new solar panels connected by his electricity company (September 2016)

Getting connected and changing energy company, Billing mistakes