Case studies: Delayed and catch-up bills

Case study

A customer contacts EWOV after receiving a high backbill (January 2013)

Trouble paying a bill, Delayed and catch-up bills
Case study

Multiple amended backbills cause customer confusion (May 2014)

Getting connected and changing energy company, Delayed and catch-up bills
Case study

Miss A received a seven year bulk hot water backbill after moving into a new property (January 2016)

High bills, Billing mistakes, Delayed and catch-up bills
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