Case studies: Delayed and catch-up bills

Case study

A customer begins receiving ‘Dear Occupier’ letters and has his electricity disconnected (November 2017)

Energy disconnection and water restriction, Trouble paying a bill, Delayed and catch-up bills
Case study

An incorrect multiplier leads to a $7,000 catch-up bill (December 2016)

Trouble paying a bill, Billing mistakes, Delayed and catch-up bills, Meters, poles, wires and pipes
Case study

A customer signs up with an electricity retailer based on marketing and rates quoted (July 2015)

Getting connected and changing energy company, Delayed and catch-up bills
Case study

A customer contacts EWOV about delayed billing (November 2012)

Billing mistakes, Delayed and catch-up bills