Case studies: High bills

Case study

Many house guests and mental illness lead to financial hardship and water restriction (April 2017)

Energy disconnection and water restriction, Trouble paying a bill, High bills
Case study

Mr M’s water was restricted after receiving bills in someone else’s name (March 2017)

Energy disconnection and water restriction, High bills, Billing mistakes
Case study

Discounts and cheaper bills promised during door-to-door marketing are not honoured (November 2016)

Getting connected and changing energy company, Debt collection and credit default listings, High bills, Billing mistakes
Case study

Customer faces disconnection and debt collection activity after failure to offer hardship assistance (August 2014)

Energy disconnection and water restriction, Trouble paying a bill, Debt collection and credit default listings, High bills
Case study

A customer’s electricity is disconnected after receiving higher than expected bills (October 2013)

Energy disconnection and water restriction, High bills
Case study

A water leak causes high bills (May 2015)

High bills, Meters, poles, wires and pipes
Case study

A customer contacts EWOV after receiving a higher than expected estimated bulk hot water bill (September 2012)

Energy disconnection and water restriction, High bills, Billing mistakes, Meters, poles, wires and pipes