Case studies: High bills

Case study

Customer unhappy with cost to abolish multiple meters at one site (August 2017)

High bills, Billing mistakes, Meters, poles, wires and pipes
Case study

Many house guests and mental illness lead to financial hardship and water restriction (April 2017)

Energy disconnection and water restriction, Trouble paying a bill, High bills
Case study

Mr M’s water was restricted after receiving bills in someone else’s name (March 2017)

Energy disconnection and water restriction, High bills, Billing mistakes
Case study

Discounts and cheaper bills promised during door-to-door marketing are not honoured (November 2016)

Getting connected and changing energy company, Debt collection and credit default listings, High bills, Billing mistakes
Case study

Customer faces disconnection and debt collection activity after failure to offer hardship assistance (August 2014)

Energy disconnection and water restriction, Trouble paying a bill, Debt collection and credit default listings, High bills