Case studies: Meters, poles, wires and pipes

Case study

Customer unhappy with cost to abolish multiple meters at one site (August 2017)

High bills, Billing mistakes, Meters, poles, wires and pipes
Case study

Delay with a new electricity connection cause financial loss and inconvenience for Mr F (June 2017)

Getting connected and changing energy company, Meters, poles, wires and pipes
Case study

Slow fix for an electricity meter linked to another property (March 2017)

Billing mistakes, Meters, poles, wires and pipes
Case study

A gas leak was left unrepaired for three months (March 2017)

Meters, poles, wires and pipes
Case study

An incorrect multiplier leads to a $7,000 catch-up bill (December 2016)

Trouble paying a bill, Billing mistakes, Delayed and catch-up bills, Meters, poles, wires and pipes
Case study

A burst water pipe causes damage to a property (July 2016)

Meters, poles, wires and pipes