Case studies: Meters, poles, wires and pipes

Case study

A customer experiences a number of delays establishing a new connection

Getting connected and changing energy company, Meters, poles, wires and pipes
Case study

A customer is concerned with the location of his water meter and estimated bills

Billing mistakes, Delayed and catch-up bills, Meters, poles, wires and pipes
Case study

Customer unhappy with cost to abolish multiple meters at one site (August 2017)

High bills, Billing mistakes, Meters, poles, wires and pipes
Case study

Delay with a new electricity connection cause financial loss and inconvenience for Mr F (June 2017)

Getting connected and changing energy company, Meters, poles, wires and pipes
Case study

Slow fix for an electricity meter linked to another property (March 2017)

Billing mistakes, Meters, poles, wires and pipes
Case study

A gas leak was left unrepaired for three months (March 2017)

Meters, poles, wires and pipes