Case studies: Getting connected and changing energy company

Case study

A vulnerable customer could not consent to an electricity account transfer

Getting connected and changing energy company
Case study

A customer is unhappy with aggressive and high pressure telemarketing (October 2017)

Getting connected and changing energy company
Case study

A customer found herself billed by an energy retailer for an account she never consented to opening (October 2017)

Getting connected and changing energy company, Billing mistakes