Case studies: Getting connected and changing energy company

Case study

A vulnerable customer could not consent to an electricity account transfer

Getting connected and changing energy company
Case study

An administrative error caused a four-week delay in connecting electricity to a new unit

Getting connected and changing energy company
Case study

A customer was unhappy that he was not able to cancel his contract under a cooling-off clause (March 2018)

Getting connected and changing energy company
Case study

A business customer is quoted incorrect rates by a third-party switching service (January 2018)

Getting connected and changing energy company
Case study

A customer seeks reimbursement for a delayed electricity pit installation (December 2017)

Getting connected and changing energy company
Case study

A solar customer wants the Premium Feed-In Tariff that was mentioned in his welcome pack (December 2017)

Getting connected and changing energy company
Case study

After a telemarketing call, a customer’s electricity account is transferred without his agreement (December 2017)

Getting connected and changing energy company
Case study

A large market gas customer disputes the default rates applied to his account after his contract expires (November 2017)

Getting connected and changing energy company, High bills
Case study

A customer is unhappy with aggressive and high pressure telemarketing (October 2017)

Getting connected and changing energy company
Case study

A customer found herself billed by an energy retailer for an account she never consented to opening (October 2017)

Getting connected and changing energy company, Billing mistakes