Case studies: Getting connected and changing energy company

Case study

A customer experiences a number of delays establishing a new connection

Getting connected and changing energy company, Meters, poles, wires and pipes
Case study

A vulnerable customer could not consent to an electricity account transfer

Getting connected and changing energy company
Case study

An administrative error caused a four-week delay in connecting electricity to a new unit

Getting connected and changing energy company
Case study

A customer was unhappy that he was not able to cancel his contract under a cooling-off clause (March 2018)

Getting connected and changing energy company
Case study

A large market gas customer disputes the default rates applied to his account after his contract expires (November 2017)

Getting connected and changing energy company, High bills
Case study

A customer is unhappy with aggressive and high pressure telemarketing (October 2017)

Getting connected and changing energy company
Case study

A customer’s gas supply is disconnected following a transfer error (August 2017)

Getting connected and changing energy company, Energy disconnection and water restriction, Billing mistakes
Case study

Customer seeks compensation for delays connecting a new property over the Christmas period (August 2017)

Getting connected and changing energy company
Case study

Delay with a new electricity connection cause financial loss and inconvenience for Mr F (June 2017)

Getting connected and changing energy company, Meters, poles, wires and pipes
Case study

Mr O’s electricity connection is delayed causing issues with building his new home (April 2017)

Getting connected and changing energy company