Case studies: Getting connected and changing energy company

Case study

A customer experiences a number of delays establishing a new connection

Getting connected and changing energy company, Meters, poles, wires and pipes
Case study

A vulnerable customer could not consent to an electricity account transfer

Getting connected and changing energy company
Case study

A customer is unhappy with aggressive and high pressure telemarketing (October 2017)

Getting connected and changing energy company
Case study

A customer’s gas supply is disconnected following a transfer error (August 2017)

Getting connected and changing energy company, Energy disconnection and water restriction, Billing mistakes
Case study

Delay with a new electricity connection cause financial loss and inconvenience for Mr F (June 2017)

Getting connected and changing energy company, Meters, poles, wires and pipes