Case studies: Debt collection and credit default listings

Case study

Customer faces disconnection and debt collection activity after failure to offer hardship assistance (August 2014)

Energy disconnection and water restriction, Trouble paying a bill, Debt collection and credit default listings, High bills
Case study

A customer received a much higher bill than promised by a door-to-door marketer (May 2014)

Getting connected and changing energy company, Trouble paying a bill, Debt collection and credit default listings
Case study

Customer default-listed after door-to-door energy salesperson signs up account without consent (October 2013)

Getting connected and changing energy company, Debt collection and credit default listings
Case study

A customer was default listed incorrectly by her electricity company (May 2016)

Trouble paying a bill, Debt collection and credit default listings
Case study

Mr D is pursued by a debt collector and refused to pay for alterations to a non-compliant power line on his property (February 2016)

Debt collection and credit default listings, Outages, brownouts and power surges
Case study

Mr M was default listed in error by his gas retailer (November 2015)

Debt collection and credit default listings
Case study

A credit default was listed without sufficient notification (July 2015)

Debt collection and credit default listings
Case study

An electricity company default lists a customer after an error (June 2015)

Getting connected and changing energy company, Debt collection and credit default listings