Case studies: Debt collection and credit default listings

Case study

A customer has her electricity disconnected due to debt and is dissatisfied with her retailer’s handling of the issue (September 2017)

Energy disconnection and water restriction, Debt collection and credit default listings
Case study

While overseas, a customer has a default listed for an old sharehouse (August 2017)

Debt collection and credit default listings
Case study

A customer was wrongly pursued for a debt and default listed (January 2017)

Debt collection and credit default listings
Case study

Discounts and cheaper bills promised during door-to-door marketing are not honoured (November 2016)

Getting connected and changing energy company, Debt collection and credit default listings, High bills, Billing mistakes
Case study

Missing out on pay on time discounts due to credit history (October 2016)

Trouble paying a bill, Debt collection and credit default listings, Billing mistakes