Case studies

Case study

A customer’s gas supply is disconnected following a transfer error

Getting connected and changing energy company, Energy disconnection and water restriction, Billing mistakes
Case study

Customer unhappy with cost to abolish multiple meters at one site (August 2017)

High bills, Billing mistakes, Meters, poles, wires and pipes
Case study

Partner abuse leads to a wrongful disconnection (June 2017)

Energy disconnection and water restriction
Case study

Delay with a new electricity connection cause financial loss and inconvenience for Mr F (June 2017)

Getting connected and changing energy company, Meters, poles, wires and pipes