Case studies

Case study

Customer seeks compensation for electricity blackout/load shedding event during heatwave

Outages, brownouts and power surges
Case study

Customer dissatisfied when first bill showed rates not comparable to welcome pack

High bills, Billing mistakes
Case study

EWOV helped a customer get a credit for four years of concessions.

Trouble paying a bill, Billing mistakes
Case study

Customer believed their water bill was too high to be right

High bills
Case study

A high electricity bill cause discovered during EWOV Investigation.

High bills
Case study

A vulnerable customer with ongoing payment difficulties was told to pay $3,000 to have her family’s electricity supply reconnected

Energy disconnection and water restriction, Trouble paying a bill
Case study

A customer is concerned with the debt collection activity for an account at her previous address

Debt collection and credit default listings
Case study

A customer experiences a number of delays establishing a new connection

Getting connected and changing energy company, Meters, poles, wires and pipes
Case study

A customer is concerned with the location of his water meter and estimated bills

Billing mistakes, Delayed and catch-up bills, Meters, poles, wires and pipes
Case study

A customer is unable to determine why she is receiving estimated bills

High bills, Billing mistakes