Case studies

Case study

A delay in a new electricity connection causes a customer to lose money (February 2017)

Getting connected and changing energy company
Case study

A customer gets his power cut off after paying his bill (January 2017)

Energy disconnection and water restriction
Case study

Pressured into an account transfer by a door-to-door salesman (January 2017)

Getting connected and changing energy company
Case study

A customer was wrongly pursued for a debt and default listed (January 2017)

Debt collection and credit default listings
Case study

Energy retailer kept contacting old customer (December 2016)

Getting connected and changing energy company
Case study

An incorrect multiplier leads to a $7,000 catch-up bill (December 2016)

Trouble paying a bill, Billing mistakes, Delayed and catch-up bills, Meters, poles, wires and pipes