Resources

Use the tick boxes on the left of the screen to search by type of resource and issue you're interested in. If it's not there, please use the search box at the top of the screen.

Video

Need help paying energy bills?

PDF icon Online resources (PDF, 152.62 KB)
PDF icon Solar FAQs (PDF, 67.8 KB)
General information about issues with solar, including the connection process and how to check your bill
PDF icon Life support protections (PDF, 130.68 KB)
Protections for Victorians with life support equipment.
Hot topic

How to respond to extreme summer weather (January 2020)

Outages, brownouts and power surges, High bills
PDF icon Family violence support (PDF, 138.42 KB)
Your energy and water companies must provide family violence assistance to customers.
Hot topic

Getting summer ready (December 2019)

Outages, brownouts and power surges, High bills
PDF icon What is a best offer? (PDF, 254.41 KB)
A best offer is the cheapest generally available offer from your energy retailer compared to your current plan.