Resources

Use the tick boxes on the left of the screen to search by type of resource and issue you're interested in. If it's not there, please use the search box at the top of the screen.

Case study

A customer’s gas supply is disconnected following a transfer error

Getting connected and changing energy company, Energy disconnection and water restriction, Billing mistakes
Fact Sheet 36

Saving energy at home

Trouble paying a bill, High bills
How you heat and cool your home, heat water and use your fridge and freezer can bring down your energy bills.
Case study

Customer unhappy with cost to abolish multiple meters at one site (August 2017)

High bills, Billing mistakes, Meters, poles, wires and pipes
Hot topic

EWOV’s new referral page online (August 2017)

Trouble paying a bill
For those who have an issue that is outside EWOV's jurisdiction, we've created a contact list of dispute resolution, legal, consumer assistance and welfare agencies.
Hot topic

Real Time Resolutions (July 2017)

Getting connected and changing energy company, Energy disconnection and water restriction, Billing mistakes, Meters, poles, wires and pipes
During the first half of this year, EWOV began to wind down the Real Time Resolution (RTR) process as a case handling option.
Hot topic

Translated fact sheets (June 2017)

Getting connected and changing energy company, Energy disconnection and water restriction, Debt collection and credit default listings, Billing mistakes, Delayed and catch-up bills
We’ve been getting six of our existing factsheets translated into five more languages.