Resources

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Video

2018 EWOV Annual Report Summary

Getting connected and changing energy company, Trouble paying a bill, Debt collection and credit default listings, High bills, Billing mistakes
Video

2018 EWOV Affordability Insights

Fact Sheet 39

Switching for customers in embedded networks

Getting connected and changing energy company, Meters, poles, wires and pipes
What to do if you are an Embedded Network customer and want to switch retailers.
Hot topic

Hot Topic − Fair and reasonable (August 2018)

Getting connected and changing energy company, Energy disconnection and water restriction, Trouble paying a bill, Debt collection and credit default listings, Outages, brownouts and power surges, High bills, Billing mistakes, Delayed and catch-up bills, Meters, poles, wires and pipes
Case study

A customer experiences a number of delays establishing a new connection

Getting connected and changing energy company, Meters, poles, wires and pipes
Hot topic

Estimated meter reads (July 2018)

Billing mistakes, Delayed and catch-up bills, Meters, poles, wires and pipes
Case study

A customer is concerned with the location of his water meter and estimated bills

Billing mistakes, Delayed and catch-up bills, Meters, poles, wires and pipes