Resources

Use the tick boxes on the left of the screen to search by type of resource and issue you're interested in. If it's not there, please use the search box at the top of the screen.

Hot topic

A bundle of changes (May 2017)

Trouble paying a bill, High bills
A new baby brings big changes - but have you considered how a newborn might affect your utility bills?
Fact Sheet 35

A bundle of changes

Trouble paying a bill, High bills
Have you considered how a newborn might affect your utility bills?
Case study

Many house guests and mental illness lead to financial hardship and water restriction (April 2017)

Energy disconnection and water restriction, Trouble paying a bill, High bills
Hot topic

Having trouble paying your energy or water bill? Help is available (April 2017)

Energy disconnection and water restriction, Trouble paying a bill, Debt collection and credit default listings, High bills
In Victoria, all energy and water companies must have a hardship program to assist people who are struggling to pay their bills. Find out how they can help you.
Case study

Slow fix for an electricity meter linked to another property (March 2017)

Billing mistakes, Meters, poles, wires and pipes
Hot topic

Credit repair agents and credit defaults (March 2017)

Getting connected and changing energy company, Energy disconnection and water restriction, Trouble paying a bill, Debt collection and credit default listings
A credit default on your personal credit file can limit your ability to access credit and apply for a loan. It can also be a barrier when signing up for an electricity or gas account with some retailers. So is it worth using a Credit Repair Agent?