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2018 EWOV Annual Report Summary

Fact Sheet 43

Family violence support

Your energy and water companies must provide family violence assistance to customers.
Hot topic

Getting summer ready (December 2019)

Outages, brownouts and power surges, High bills
Fact Sheet 42

What is a best offer?

Trouble paying a bill, High bills
A best offer is the cheapest generally available offer from your energy retailer compared to your current plan.
Fact Sheet 15

Switching energy retailers and plans

Getting connected and changing energy company, High bills
Information for if you’re thinking of changing your energy company, or if you’re contacted by an energy sales representative

Living in an embedded network: apartments


Energy and water payment plans


Do you have a high water bill?

High bills
Fact Sheet 41

Water payment difficulties

Energy disconnection and water restriction, Trouble paying a bill, High bills
Your water company is required to tell you about the help available including payment options. Call EWOV if you’re not happy with what’s offered.