"We will be watching to see what impacts the most recent lockdowns have on case numbers and issue types."
Case numbers were steady in the second quarter of 2021 but remain down 6% when compared to the same time last year. Our case numbers were likely affected by COVID-19 lockdowns that occurred in May/June, after we experienced a rise in case volumes between January and March. We also saw a reduction in cases during periods of previous lockdowns – cases dropped 22% between March and April 2020, for instance, during another period of restrictions. We will be watching to see what impacts the most recent measures have on case numbers and issue types.
There were some notable rises in the quarter. Supply cases rose 77% compared to the first quarter of 2021, reflecting the issues customers experienced after the significant storms on 9 June. The impacts of the storms are likely to last in many communities and we’ll be watching to see what issues come through from these customers as they turn their minds from immediate needs to broader issues.
Our annual report for the 2020-21 financial year will be available on ewov.com.au in late September. The report will feature insights into the cases we received, analysis of our performance against our strategic priorities, key improvements we completed in the year, case studies and more. Please subscribe to get a copy in your email inbox.