Message from the Ombudsman
The COVID-19 pandemic and its impacts on energy and water consumers continue to be a big focus of the work we do at EWOV. Months into pandemic restrictions in Victoria, overall case numbers are rising but not by the degree we had anticipated. High bills is the dominant issue, with credit cases rising steadily. We expect case numbers to continue to rise, particularly in these categories, as households come under increasing financial strain. There are also ongoing concerns about the application of the Payment Difficulty Framework (PDF) for energy customers at this time, when people are facing tighter household budgets and likely have an increase in overall household debt.
You can see summaries of our case data in our interactive dashboards, available on our Data Hub. I hope you find this edition of EWOV News informative. As always, if you have any feedback, please let us know.
Energy and Water Ombudsman (Victoria)