Welcome to the September 2019 edition of Connect, our publication written for financial counsellors and community workers. In this issue, we update you about our:
- participation in Djirra's Sisters Day Out workshops
- case data showing higher rates of energy disconnections among customers who identified as Aboriginal or Torres Strait Islander
- community outreach and engagement pilot program
- resources that support the 1 July 2019 Victorian state government energy reforms.
Our latest issue of ResOnline, published last month, shines a spotlight on the Payment Difficulty Framework and its impact so far on energy billing and credit cases. While overall case numbers were down by 14% in the April to June 2019 quarter compared to the previous quarter, we are still concerned that 72% of customers who should have been made aware of advice and assistance under the framework, told us they weren't.
We are always looking at ways to improve Connect. If you have any story ideas or your organisation would like to be featured in the next edition, please let us know.
Energy and Water Ombudsman (Victoria)