New Energy Technology and the Future of Energy Complaints in Victoria
Charging Ahead investigates the current and likely future growth of new residential energy technology in Victoria, in an effort to anticipate the consumer issues that small energy users will face as we transition towards an increasingly decentralised, decarbonised energy system.
This is an important investigation for EWOV, and is part of our ongoing commitment to ensuring we remain accessible to the energy users of Victoria.
Buying into a new property with pre-installed solar panels, Claire found that she wasn’t receiving the solar feed-in tariff she expected, because her distributor had imposed export limitations on her section of the grid.
For their retirement, elderly couple Rick and Gary moved into a lifestyle village that runs off a microgrid. Not understanding what that meant at the time, they now demand to be disconnected from the microgrid so they can access the retail energy market through the primary grid.
Amal and Kai use the storage capacity of their electric vehicle (EV) to participate in a Virtual Power Plant (VPP). They’re frustrated that the VPP sometimes leaves their car battery drained, limiting their mobility.
Padmini and Vinoth have signed up for Peer-to-Peer energy trading (P2P), but the trading software constantly malfunctions and they believe they’re missing out on significant potential benefits.