Spotlight on the Utility Relief Grant Scheme (URGS) delays and the Payment Difficulty Framework (PDF)
In the latest edition of our Affordability Report, we look at URGS delays - the cases we've seen and the outcome of our systemic issue investigation.
35% of payment difficulty cases involving an account holder in arrears between July and December relate to a delay accessing URGS.
We also look into our data to work out if the PDF is affecting case numbers.
19% of 18,292 total cases between July-Dec 2018 were credit cases.
20% of the 13,365 total cases between July-Dec 2019 were credit cases.