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Affordability Report - March 2020

March 2020


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Spotlight on the Utility Relief Grant Scheme (URGS) delays and the Payment Difficulty Framework (PDF)

In the latest edition of our Affordability Report, we look at URGS delays - the cases we've seen and the outcome of our systemic issue investigation.

35% of payment difficulty cases involving an account holder in arrears between July and December relate to a delay accessing URGS.

We also look into our data to work out if the PDF is affecting case numbers.

19% of 18,292 total cases between July-Dec 2018 were credit cases.

20% of the 13,365 total cases between July-Dec 2019 were credit cases.