Spotlight on the fall and rise of credit default cases
Spotlight on credit case numbers suddenly increasing in May 2019, after a steady decline across the first quarter of 2019.
Over the first six months of 2019, complaints about credit collection were the top credit related issue, making up 40% of our credti case load, followed by disconnection cases at 36%
$2,695 was the average level of debt on closure of Investigations about disconnections.
984 cases closed for customers who had been threatened with disconnection, or actually disconnected.