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Affordability Report - September 2019

September 2019

EWOV's Affordability Report - September 2019, providing up-to-date information on affordability case data.

Overview

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Spotlight on the fall and rise of credit default cases

Spotlight on credit case numbers suddenly increasing in May 2019, after a steady decline across the first quarter of 2019.

Over the first six months of 2019, complaints about credit collection were the top credit related issue, making up 40% of our credti case load, followed by disconnection cases at 36%

$2,695 was the average level of debt on closure of Investigations about disconnections.

984 cases closed for customers who had been threatened with disconnection, or actually disconnected.