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Affordability Report - March 2019

March 2019

EWOV's Affordability Report - March 2019, providing up-to-date information on affordability case data.


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Spotlight on customers who can't afford to pay for energy and water 

In this issue we've looked at customers whose energy and water consumtion is greater than their capacity to pay.

We found that nearly one quarter (24%) of all our credit investigations involved financially vulnerable customers who couldn't afford to pay their utility bills.

Between July-December 2018, our data shows that:

  • 77% of the financially vulnerable customers we identified had a concession card.
  • $3,286 was the average energy and water debt amount of 174 cases involving financially vulnerable customers.