Spotlight on customers who can't afford to pay for energy and water
In this issue we've looked at customers whose energy and water consumtion is greater than their capacity to pay.
We found that nearly one quarter (24%) of all our credit investigations involved financially vulnerable customers who couldn't afford to pay their utility bills.
Between July-December 2018, our data shows that:
- 77% of the financially vulnerable customers we identified had a concession card.
- $3,286 was the average energy and water debt amount of 174 cases involving financially vulnerable customers.