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Affordability Report - March 2018

March 2018

EWOV's Affordability Report - March 2018, providing up-to-date information on affordability case data.

Overview

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EWOV Credit case trends

Credit cases stayed steady in the October−December 2017 quarter, falling only slightly 1% to 2,016 cases, compared to the previous quarter.

Spotlight on residential customers with large debts

Our challenging work resolving high arrears cases shows why it’s important to take action before debt climbs to extreme levels.

In 2017, we handled:

  • 512 credit cases flagged for ‘high arrears’ of more than $3,000
  • 18 very high debt hardship cases with debts over $10,000