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Affordability Report - September 2017

September 2017

EWOV's Affordability Report - September 2017, providing up-to-date information on affordability case data.

Overview

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EWOV credit cases

1 April to 30 June 2017 quarter.

Credit cases were overall 22% fewer than the same time last year.

But over the same time period, the mix of cases has changed.

Disconnection/restriction overtook collection as the biggest credit issue. 

Disconnection/restriction cases: 796

Collection cases: 666

Increasingly, customers contacted EWOV when they were already disconnected or restricted.

In April−June 2016, 33% of disconnection/restriction cases were about an actual disconnection or restriction. 

In April−June 2017, 41% of disconnection/restriction cases were about an actual disconnection or restriction.