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Affordability Report - May 2017

May 2017

EWOV's Affordability Report - March 2017, providing up-to-date information on affordability case data.

Affordability Report - May 2017 - Overview
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EWOV credit cases

1 January 2017 to 31 March 2017

Credit cases overall were up 5% compared to last quarter, but 12% lower than the same time in 2016.

Actual energy disconnection and water restriction cases were up 24% compared to last quarter, driven primarily by a 44% increase in electricity disconnection complaints.

Wrongful Disconnection Payments were paid to 60% of customers who had an assessment of their energy disconnection finalised, up 9 percentage points compared to last quarter.