Reports

We publish a range of regular and ad hoc reports, newsletters and other documents.

Complaint data and analysis

Our Annual Reports provide an overview of EWOV cases for the financial year. You can also view year-to-year complaint trends for each company.

For the most recent complaint data and analysis, see our quarterly update Res Online. The Affordability Report, also released every quarter, focuses on payment difficulty, disconnection/restriction and debt collection complaints.

Our archive of case studies illustrates the range of issues we tackle and the outcomes we achieve.

Systemic issues, policy and regulation

For EWOV’s contributions on policy and regulatory issues, see our public submissions.

Through the complaints we receive, we also identify potential systemic issues and report them to relevant companies and regulators.

Information and advice on energy and water

In monthly Hot Topics, we take an in-depth look at a topical energy or water issue.

Our e-newsletter for financial counsellors and community workers, Connect, has a practical focus and provides a short, sharp update on energy and water issues.

Research

From time to time, we also publish research on issues such as companies’ internal dispute resolution processes and their hardship policies and programs.