How your water company should help

By law, water companies have to offer help. They might:

  • give you more time to pay the bill
  • work out a plan to pay overtime in instalments you can afford
  • check that you’re receiving government concessions and grants you’re entitled to
  • refer you to a free, independent financial counsellor for advice
  • give you water efficiency advice to help reduce your bills
  • let you pay bills through Centrepay – smaller fortnightly payments taken directly from Centrelink payments.