Meters, poles, wires and pipes

Issue

Meters, poles, wires and pipes

Electricity, gas and water meters can contribute to problems with billing and switching energy company, among other things.

About electricity, gas and water meters

Most properties have meters that record how much water, electricity and gas is used. If your home has off-peak electricity or separate hot water, you might have more than one electricity meter and a time-switch. Most electricity meters in Victoria are Smart Meters [PDF, 333 KB] – digital meters that record how much power you use every half-hour.

Electricity and gas distributors own and read electricity and gas meters, and send the meter information to your retailer so that it can bill you for what you’ve used. Your water company owns and reads your water meter. It’s your responsibility to make sure your company can access your meter to read it.

Problems with meters

There are different problems that can happen with meters. For example:

What to do if you have a problem with your meter

Talk to your energy retailer or water company if have concerns about your meter in relation to your bills. Talk to your water company or electricity or gas distributor if the problem has to do with the meter itself.

If you can’t sort the problem out with the company, contact EWOV.

When other network infrastructure affects your property

We can also assist if you’ve been affected by other energy or water network infrastructure, like poles, wires and pipes, or by related activities such as tree pruning.

Read, download and print: simple fact sheets about meters, poles, wires and pipes

Fact Sheet 3

Estimated bills and meter access

Billing mistakes, Delayed and catch-up bills, Meters, poles, wires and pipes
Explains when and why bills are issued based on estimated meter readings
Fact Sheet 10

Smart Meter basics

Meters, poles, wires and pipes
Information about Smart Meters, the Advanced Meter Infrastructure (AMI) rollout and how Smart Meters may affect Victorian electricity customers

How we've helped others: case studies about meters, poles, wires and pipes

Case study

Delay with a new electricity connection cause financial loss and inconvenience for Mr F

Getting connected and changing energy company, Meters, poles, wires and pipes

Hot topic articles about meters, poles, wires and pipes

Hot topic

Take 15 minutes to check for a water leak (June 2016)

High bills, Meters, poles, wires and pipes
Checking and repairing water leaks not only saves water but can also save you money on your water bill.
Hot topic

Smart meter rollout will continue (February 2013)

Meters, poles, wires and pipes
On 14 December 2011, the Victorian Government announced that, following a cost-benefit analysis, the smart meter rollout will continue to all Victorian households and small businesses.