Credit cases
Overall
- The first tab below provides data specific to Credit cases received by EWOV.
- Available data includes total Credit case numbers; a comparison of Credit case numbers against overall case numbers; a breakdown of Credit sub-issues and Credit complaint numbers by fuel type.
Credit, disconnection and restriction cases
- The second tab below provides data specific to Credit related disconnecton and restriction cases received by EWOV. The data is broken down by industry (i.e. electricity, gas and water).
- Note that the dark pink bars represent Actual disconnections/restriction cases, while the light pink bars represent Imminent disconnections/restriction cases.
- The third tab below provides data specific to Wrongful Disconnection Payment (WDP) assessments conducted by EWOV.
- The first graph in this tab shows a breakdown of outcomes achieved through WDP assessments, and the second graph provides a breakdown of WDP assessments by fuel type (i.e. electricity and gas).