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Data Hub

Based on the data below, some points of interest include:

  • Early in the new financial year, billing issues feature heavily in our cases, as expected. High billing and billing error complaints are the two most common sub-issues, continuing the trend from the previous financial year.
  • Credit cases related to payment difficulties and debt collection feature in the top 10 sub-issues for the current financial year so far, indicating that there are significant affordability issues in the community.