Based on the data below, some points of interest include:
- Overall cases received in the 2021-22 financial year were near 16,000, lower when compared to the previous financial year. Case numbers have been falling for consecutive years - the 2021-22 financial year count is less than half of the 34,524 cases received in the 2017-2018 financial year.
- So far, in the current financial year, high billing and billing error complaints are the most prominent issues, reflecting the price pressures happening in the energy market.