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Data Hub

Based on the data below, some points of interest include:

  • Overall cases received in the 2021-22 financial year were near 16,000, lower when compared to the previous financial year. Case numbers have been falling for consecutive years - the 2021-22 financial year count is less than half of the 34,524 cases received in the 2017-2018 financial year.
  • So far, in the current financial year, high billing and billing error complaints are the most prominent issues, reflecting the price pressures happening in the energy market.