Customer Information

Our work

We use alternative dispute resolution processes to resolve disputes impartially, informally and quickly for energy and water customers. We aim to make fair and reasonable decisions, taking into account the circumstances of the case, good industry practice and the law. For customers with general enquiries, we provide advice, information and referral.

Common energy and water issues

Connecting to solar?

1 July 2019 Victorian energy market reforms

Apartment, retirement village and caravan park residents

Fact sheets

Hot topics

How to make a complaint

Authority to Act - how a customer can appoint someone else to act on their behalf

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