Our principles

Our work is guided by the Commonwealth Government's Benchmarks for Industry-based Customer Dispute Resolution. The Benchmarks set out the principles of accessibility, independence, fairness, accountability, efficiency and effectiveness.

2014 EWOV Independent Review

We undertake regular independent reviews of our compliance with the Benchmarks.

The last review, by CameronRalph Navigator, found that EWOV meets the Benchmarks and is a professionally-run scheme whose staff are highly engaged with their work and committed to continuous improvement. The Final Report made recommendations for ‘subtle shifts in balance’, to which the Board has responded.