Over the last twenty years, Australian governments have supported the establishment of industry-based Ombudsman schemes like EWOV. By making EWOV membership a condition of electricity, gas and water company licences, government compels these companies to participate in our scheme. However, EWOV is not a government body.
We have good relationships with departments and agencies in the Victorian and Commonwealth Governments. We participate in government consultations and help to inform energy and water policy by sharing our complaints data and analysis.