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Your new organisation
The Energy and Water Ombudsman (Victoria) (EWOV) is a not-for-profit, independent and impartial dispute resolution service. We provide Victorian energy and water customers with free, accessible and informal dispute resolution. We take pride in building a culture centred on developing and nurturing our people in order to provide the best possible service to our customers.

Your new role
As our new Senior Policy & Stakeholder Engagement Officer, you’ll ensure the visibility of consumer complaint trends, issues and data in a policy and regulatory setting, as well as across various stakeholders in the energy, water and consumer sectors. You’ll also have oversight and lead the Systemic Issue and Policy function to ensure EWOV is delivering on its strategic objectives.

You’ll use your creativity and wealth of knowledge of policy, (ideally in the energy sector) to further develop our policy and stakeholder engagement approach, ensuring it aligns with emerging complaint trends and our strategic objectives.

Using your excellent writing skills, highly developed communication and analytical skills you’ll execute a variety of content, including crafting compelling stories, submissions and reports for publication reaching wide audiences.

What you'll need to succeed
You’ll have a previous policy experience with the ability to apply your incredible skills to contribute to meaningful change in the energy sector and the Victorian community.

You’ll also be critical thinker, proactive, agile, adaptable, collaborative, have leadership expertise as well as strong communication skills across a wide range of stakeholders and audiences.

The following skills and experience will set you up for success in the role:

  • demonstrated leadership of others to produce quality results
  • understanding of State & Federal policy and regulatory environment in Australia
  • ability to quickly draw compelling narrative from various data sources
  • project management skills with well-developed time management skills
  • exceptional attention to detail and capability in all written and verbal communication

What you'll get in return
You will be welcomed into a professional and supportive team environment within EWOV’s Communications and Policy Team. We also offer:

  • Flexible working programs
  • An inclusive team culture that promotes collaboration and innovation
  • A range of wellbeing initiatives
  • Professional development opportunities

EWOV recognises the value of an inclusive and diverse work environment. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics. You can learn more and view the position description on the careers page on our website

If you would like more information about the role, reach out to EWOV’s People and Culture Team for a confidential discussion, on (03) 8672 4313 or

Your application
If you are interested in this opportunity, please email your CV with a cover letter for consideration to

Can’t see a closing date on the advert? That’s because we may start looking at applications sooner rather than later, so be sure to apply today.

We are currently accepting applications from direct applicants only. No agency referrals will be accepted at this stage.