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Your new organisation

The Energy and Water Ombudsman (Victoria) (EWOV) is a not-for-profit, independent and impartial dispute resolution service. We provide Victorian energy and water customers with free, accessible and informal dispute resolution. We take pride in building a culture centred on developing and nurturing our people in order to provide the best possible service to our customers.

Your new role

As our new Senior Policy & Stakeholder Engagement Officer, you’ll ensure the visibility of consumer complaint trends, issues and data in a policy and regulatory setting, as well as across various stakeholders in the energy, water and consumer sectors. You’ll work alongside the Systemic Issues and Policy function and as part of a multidisciplinary team to ensure EWOV is delivering on its strategic objectives.

You’ll use your creativity and wealth of knowledge of policy, (ideally in the energy sector) to further develop our policy and stakeholder engagement approach, ensuring it aligns with emerging complaint trends and our strategic objectives.

Using your excellent writing skills, highly developed communication and analytical skills you’ll execute a variety of content, including crafting compelling stories, submissions and reports for publication reaching wide audiences.

What you'll need to succeed

You’ll have previous policy experience with the ability to apply your incredible skills to contribute to meaningful change in the energy and water sectors and the Victorian community.

You’ll also be a critical thinker, proactive, agile, adaptable and collaborative, as well as have strong communication skills across a wide range of stakeholders and audiences.

The following skills and experience will set you up for success in the role:

  • Expertise and proven capability in all written and verbal communication
  • Understanding of State & Federal policy and regulatory environment in Australia
  • Ability to quickly draw compelling narrative from various data sources
  • Project management skills with well-developed time management skills
  • Stakeholder management skills coupled with the ability to develop professional relationships

What you'll get in return

You will be welcomed into a professional and supportive team environment within EWOV’s Communications and Policy Team. We also offer:

  • Flexible working programs
  • An inclusive team culture that promotes collaboration and innovation
  • A range of wellbeing initiatives
  • Professional development opportunities

EWOV recognises the value of an inclusive and diverse work environment. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics. You can learn more and view the position description on the careers page on our website

If you would like more information about the role, reach out to EWOV’s People and Culture Team for a confidential discussion on

Your application

If you are interested in this opportunity, please email your CV with a cover letter for consideration to

Can’t see a closing date on the advert? That’s because we may start looking at applications sooner rather than later, so be sure to apply today.

We are currently accepting applications from direct applicants only. No agency referrals will be accepted at this stage.