What is EWOV and what does it do? 

 

This video EWOV includes chapters on:

  • Alternative Dispute Resolution (ADR)
  • The Energy and Water ombudsman (Victoria) (EWOV)
  • What are the first steps in a complaint?
  • EWOV's investigation of customer complaints
  • How to lodge a complaint with EWOV
  • What is EWOV and what does it do?
 
EWOV’s videos have been designed to equip customers with easy to understand and informative advice to assist them to handle their own enquiries and complaints. They also outline the key rights and responsibilities of customers and the electricity, gas and water companies that service Victoria.