Trends
1 July 2012 to 30 September 2012 compared with 1 July 2011 to 30 September 2011
Overall
- cases down 10%
- complaints down 8%
- enquiries down 41%
- investigated complaints down 67%
- assisted referrals up 35%
- unassisted referrals down 23%
Electricity
- cases down 11%
- complaints down 9%
- enquiries down 39%
- investigated complaints down 66%
- assisted referrals up 33%
- unassisted referrals down 24%
Gas - Natural Gas and Liquefied Petroleum Gas (LPG)
- cases down 13%
- complaints down 12%
- enquiries down 42%
- investigated complaints down 71%
- assisted referrals up 33%
- unassisted referrals down 33%
Water
- cases up 16%
- complaints up 18%
- enquiries down 22%
- investigated complaints down 58%
- assisted referrals up 78%
- unassisted referrals up 3%
