We group issues into nine first level issues categories:
- Customer Service
- General Enquiry
Sub-issues in each category describe customer concerns in more detail. For example a billing case may be about fees and charges (second level) and, further, about a late payment fee (third level) and a transfer case may be about billing (second level) and, further, about double-billing (third level).
You’ll find a full list of our issues and sub-issues categories here.