Making a complaint
- Lodge a complaint with EWOV
- Contact an energy or water company
- Advice for community agencies
- Our fact sheets
Regulatory agencies and government departments
Victoria
- Department of Primary Industries (energy)
- Energy Safe Victoria
- Essential Services Commission
- Department of Human Services (Concessions)
- Department of Sustainability and Environment (water)
- Environment Protection Authority
- Sustainability Victoria
National
- Australian Energy Market Commission
- Australian Energy Regulator
- Australian Competition and Consumer Commission
Ombudsmen and dispute resolution bodies
Victoria
- Consumer Affairs Victoria
- Equal Opportunity Commission Victoria
- Health Services Commissioner Victoria
- Legal Services Commissioner Victoria
- Public Transport Ombudsman Victoria
- Victorian Ombudsman
Interstate and national
- Australian and New Zealand Ombudsman Association
- Commonwealth Ombudsman
- Energy & Water Ombudsman NSW
- Energy and Water Ombudsman Queensland
- Energy Industry Ombudsman South Australia
- Energy Ombudsman Tasmania
- Energy Ombudsman Western Australia
- Financial Ombudsman Service
- Postal Industry Ombudsman
- Superannuation Complaints Tribunal
- Telecommunications Industry Ombudsman
International
- Banking Ombudsman New Zealand
- Electricity and Gas Complaints Commissioner New Zealand
- Insurance & Savings Ombudsman New Zealand
- Office of the Ombudsmen New Zealand
Other consumer assistance
Information
- Australian Competition and Consumer Commission (For Consumers section)
- Complaint Line (independent online gateway to dispute resolution bodies)
- 'Do not call' Register
- Foolkit (quick guide to the law in Victoria)
- MoneyHelp (Victorian government)
- Resource Smart
- Victoria Legal Aid
- Your Choice (Essential Services Commission)
Community organisations
- Consumer Action Law Centre
- Consumer Utilities Advocacy Centre
- National Association of Community Legal Centres
Industry associations
- Australian Gas Association
- Energy Retailers Association of Australia
- Energy Supply Association of Australia
- Victorian Water Industry Association
Before you contact EWOV with your complaint, you must first try to resolve the issue with your electricity, gas (including LPG) or water company.
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