- Customers question high bills after smart meter installed
- Customer installs solar, but finds Premium Feed-in Tariff isn’t available to him
- Lack of access to the Premium Feed-in Tariff (PFiT) and solar meter installation delays
- No need for estimation and high backbill
- Customer tires of complaint ‘roundabout’
- A kilo of different: watt hours billed as kilowatt hours
- Inconvenienced by missed appointments

