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Annual Report

About the 2012 report

This Annual Report is prepared and distributed in accordance with the Ombudsman’s responsibility under the EWOV Charter and the National Benchmarks.

Included in this year’s report is an overview of EWOV 2.0, our rethinking of EWOV. EWOV 2.0 was implemented in early 2012 after a tough, intensive, rethinking exercise and an incredibly valuable step-by-step objective analysis of everything we were doing and why. The result is a more responsive, flexible and efficient EWOV. The EWOV 2.0 review is a work in progress which continues into 2012-13, as we reflect on the changes and take feedback from our key stakeholders. Read more in the Ombudsman’s report and see below for individual chapters of the 2012 EWOV Annual Report

2012 Annual Report

Previous Annual Reports

If you would like an earlier Annual Report or a printed copy of EWOV's latest Annual Report mailed to you, please use our Publications Request form.