EWOV is the approved external dispute resolution scheme for companies operating in the electricity, gas and water industries in Victoria. In the EWOV context, these companies are commonly referred to as our Scheme Participants.
Electricity and natural gas companies
EWOV participation enables electricity and natural gas companies operating in Victoria to satisfy the requirement under their retail, distribution or transmission licence that they enter a dispute resolution scheme approved by the Essential Services Commission.
You’ll find phone numbers and links to the websites of the electricity and natural gas companies that are EWOV Scheme Participants here.
Liquified petroleum gas (LPG) companies
EWOV participation enables LPG companies to meet the requirements of a voluntary, but enforceable, LPG industry code.
You’ll find phone numbers and links to the websites of the LPG retailers that are EWOV Scheme Participants here.
Water corporations
Participating in the EWOV scheme enables metropolitan water corporations to satisfy retail operating licence conditions that require them to enter a dispute resolution scheme approved by the Essential Services Commission.
Participating in the EWOV scheme enables Melbourne Water Corporation and regional, rural urban and rural water corporations to satisfy direct legislative obligations.
You’ll find phone numbers and links to the websites of the water companies that are EWOV Scheme Participants here.
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