EWOV uses its case handling experience to contribute to the consultation processes of industry regulators, government agencies and other organisations.

2008 submissions here
2007
2006
2005
2004

Australia & New Zealand Energy and Water Ombudsman Network (ANZEWON) comments on the MCE SCO Paper National Framework for Regulating Electricity and Gas (Energy) Distribution and Retail Services for Customers Policy Response June 2008 (25 July 2008) here

EWOV submission (in two parts) on the National Energy Customer Framework put out by the Ministerial on Energy’s (MCE’s) Standing Council of Officials (SCO)—covering letter and the MCE SCO Table of Recommendations with EWOV’s comments added (28 July 2008)

Comments on the ESC's May 2008 Interval Meter Reassignment Requirements: Consultation Paper (19 June 2008) here

Comments on the Victorian Parliament Law Reform Committee’s Inquiry
into Vexatious Litigants (4 June 2008) here

Comments on the ESC's Energy Regulatory Review-Application of undercharging provisions to small business customers (3 June 2008) here

Comments on the ESC's May 2008 Draft Decision-Performance Indicators for Electricity Distribution call centres during wide-scale emergencies (30 May 2008) here

Transcript from the ADR Inquiry hearing at EWOV on 4 March 2008 (from the Law Reform Committee website) here

Australia & New Zealand Energy and Water Ombudsman Network (ANZEWON) comments on the AER's proposed Electricity distribution network service providers: Service target performance incentive scheme (14 May 2008) here

ANZEWON submissions on the consultation paper, Approval of a Joint Electricity and Gas Complaints Resolution Scheme (NZ) (8 May 2008):

• ANZEWON response 1 (letter) here
• ANZEWON response 2 (appendix) here
• ANZEWON response 2 (table) here

Comments on ESC's March 2008 2008 Water Price Review: Regional and Rural Water Businesses Water Plans 2008-2013-Draft Decision (9 May 2008) here

ANZEWON submission on the MCE's April 2008 Cost-Benefit Analysis of Options for a National Smart Meter Roll-Out (Phase Two – Regional and Detailed Analyses): Regulatory Impact Statement (8 May 2008) here

Comments on the ESC's March 2008 Victorian Energy Efficiency Target Scheme Guidelines paper (17 April 2008) here

ANZEWON submission to the Retail Policy Working Group's draft National Framework for Community Service Obligations (28 March 2008) here

Contribution to the ESC's Review of Energy Regulatory Instruments
(26 March 2008) here

Comments on the ESC's February 2008 Draft Decision about Retailer of Last Resort Customer Charges (20 February 2008) here

ANZEWON submission to the Productivity Commission's Review of Australia's Consumer Policy Framework, Draft Report (15 February 2008) here

Submission to the State Services Authority's December 2007 Review of Government Funded Financial Counselling Services: Issues Paper
(24 January 2008) here

Comments on the Essential Services Commission's December 2007 Consultation Paper, Electricity Distribution Call Centre Performance Indicators (17 January 2008) here

Comments on the Victorian Competition and Efficiency Commission's draft consultation paper, Water Ways: Inquiry into Reform of the Metropolitan Water Sector (16 January 2008) here

Submission to the Australian Energy Market Commission on the Second Draft Report from its Review of the Effectiveness of Competition in Electricity and Gas Retail Markets (16 January 2008) here

Comments on the 2008 Water Price Review: Water Plans - Issues Paper (Essential Services Commission, December 2007) (15 January 2008) here

Comments on aspects of the Independent Review of the UK Financial Ombudsman Service (9 January 2008) here