EWOV Cultural Values

To download a printable PDF of these values, please click here.

We strive for high quality in all areas of EWOV

• We provide excellent customer service, efficiently and effectively, and our case handling
  policies and procedures are focussed on this

• We work to very high standards and expect high quality

• We work to continuously improve our customer service

• We focus on quality outcomes / solutions after exploration and discussion

• We are open to giving and receiving constructive criticism and suggestions

• We recognise that mistakes happen, are honest about making a mistake, and we learn
  from these

Good communication is fundamental to our work

• We manage expectations

• We discuss the setting and achievement of priorities, goals and objectives

• We communicate well with each other

• We listen

• We communicate openly

• We encourage discussion and ideas

We work to high professional standards

• We value creativity, ingenuity and critical thinking

• We work hard

• We act honestly

• We are accountable and take responsibility for our actions

• We don’t pretend we know the answer if we don’t

• We try to do the right thing in all the circumstances

• We respect privacy and confidentiality

• We respect, never disrespect, each other, customers and scheme participants

• We manage performance in line with our values

• We are fair

• We proactively develop our professional competence, thereby enhancing personal growth

• We have a responsibility to learn how to do our jobs and to keep on doing a good job

Our philosophy and actions embody working together

• We show our support and care for each other by behaving in a kind and friendly way

• We help each other

• We recognise and acknowledge people’s work

• We work as a team

• We have fun and a sense of humour

• We do not undermine each other publicly. If we disagree with each other in a public forum,
  we go away and work it out later

• We collaborate across areas of the office/work together to achieve outcomes

• We take responsibility for our own wellbeing at work, utilising assistance provided by EWOV

• We seek staff input into the way we work

• We respect boundaries

• Our first allegiance is to EWOV, but we are not defensive and we are open to
  negative criticism in order for us to grow and learn

• We recognise it’s important to provide space and to take time to reflect