Question form

Making a complaint here
Cases received here

Making a complaint

Dealing with your electricity, gas or water company is usually a simple matter,
but sometimes problems arise.

Before you contact EWOV with your complaint, you must first try to resolve the issue with the electricity, gas or water company.

If you're unsure which company you're with, check your bill.

Where you've tried but you can't sort the matter out with your company directly, EWOV can help you.

You can lodge your complaint online using our online complaint form. It will be sent to our conciliation staff who will contact you as soon as possible.

If you have a question, rather than a complaint, use our online question form.

Examples of complaints EWOV has successfully resolved here

See what happens after your complaint has been lodged here

You can ring us on 1800 500 509 (Freecall)

• Calls from restricted phone services — ring 12550 (Telstra reverse charges) and quote (03) 9649 7599 — EWOV will accept the reverse charges and the call cost.
  Calls from mobile phones may attract charges — we can ring you back.
  Freefax: 1800 500 549
  Interpreter service: 131 450
  National Relay Service: 133 677
  Email: ewovinfo@ewov.com.au
  Website: www.ewov.com.au
• By post: GPO Box 469 Melbourne Vic 3001

Cases received 1 January 2007 - 30 June 2007

^ An enquiry is a request from a customer for general information (for example, about relevant codes or guidelines) or a matter that is referred to another agency (for example, if it’s outside EWOV's jurisdiction).

* A complaint is an expression of dissatisfaction regarding a policy, practice or customer service performance of an energy or water provider which is a participant in the EWOV scheme, where a response or resolution is explicitly or implicitly expected.