Electricity (top)

Electricity retailers (top)

Go to the Essential Services Commission's site for information on choosing an electricity retailer and a list of retailers marketing to residential and small business customers.

AGL Sales
Customer service: 131 245
Faults & emergencies:
132 099 for Alinta distribution area
(Melbourne's south eastern suburbs and the Mornington Peninsula)
131 626 for AGL Networks area
(Melbourne's northern and south western suburbs)

Australian Power & Gas
Customer enquiries: 133 298

Aurora Energy
Accounts, conections, general: 1300 132 003
Emergencies and service difficulties: 132 004

Click Energy
Customer service: 1800 775929

Country Energy
Customer enquiries: 132 356
Electricity supply interruptions: 13 20 80

Dodo Power & Gas
Customer service: 1300 37 47 57

EnergyAustralia
Residential enquiries: 13 15 35
Business enquiries: 13 13 67

Energy One
Customer enquiries: 1300 137 522

Ergon Energy
Customer service: 131 046
Faults & emergencies (QLD only): 132 296

Integral Energy Australia
Customer enquiries: 131 081

Jackgreen
Enquiries: 1300 46 5225

Momentum Energy
Customer enquiries 1300 662 778

Neighbourhood Energy
Customer enquiries: 1300 764 860

Origin Energy
Customer enquiries: 132 461
Power & street light failure (24 hours):
13 12 80 (CitiPower distribution area)
13 24 12 (Powercor distribution area)

Powerdirect
Customer enquiries: 1300 307 966

Red Energy
Customer enquiries: 131 806

Simply Energy
Customer enquiries: 13 88 08

Sun Retail (formerly ENERGEX)
Customer enquiries:  131 253
Electricity emergencies:  136 262

TRUenergy (formerly TXU)
Customer service enquiries: 133 466

Victoria Electricity
Customer service enquiries: 1300 136 749

Electricity distributors (top)

CitiPower
Service faults and difficulties: 131 280
General customer enquiries: 1300 301 101

Jemena Electricity Networks (formerly Alinta AE)
Enquiries, 24 hour faults and emergencies: 131 626

Powercor Australia
Service faults and difficulties: 132 412
General customer enquiries: 132 206

SP AusNet
Customer service enquiries: 1300 360 795
Faults & emergencies: 131 799

United Energy (Alinta)
Distribution general enquiries: 1300 131 689
24-hour faults & emergencies: 132 099

Electricity transmission (top)

Basslink (National Grid)
Enquiry line: (03) 9629 9919

SPI PowerNet (SP AusNet)
Head office: (03) 8635 7333
Technical services: (03) 9688 1400

Gas (top)

Natural gas retailers (top)

Go to the Essential Services Commission's site for information on choosing a gas retailer and a list of retailers marketing to residential and small business customers.

AGL Sales
Customer service: 131 245
Faults & emergencies: 132 771

Australian Power & Gas
Customer enquiries: 133 298

EnergyAustralia
Residential enquiries: 13 15 35
Business enquiries: 13 13 67

Origin Energy Retail Ltd
Customer enquiries: 132 461
Supply faults: 132 973
Emergencies: 1800 676 300

Origin Energy Gas
Customer enquiries: 132 461
Supply faults: 132 973
Emergencies: 1800 676 300

Red Energy
Customer enquiries: 131 806

Simply Energy
Customer enquiries: 13 88 08

Sun Gas Retail (formerly ENERGEX)
Customer enquiries:  131 253

TRUenergy (formerly TXU)
Customer Service Enquiries 24hrs: 133 466

Victoria Electricity
Customer service enquiries: 1300 136 749

LPG retailers (top)

Elgas
Customer service: 131 161

Kleenheat
Customer service: 132 180

Origin Energy
Customer service: 132 462

Powergas
Customer service: 1800 134 189

Supagas
Customer service: 137 872

Natural gas distributors (top)

Envestra Ltd
(is also the responsible entity for Vic Gas Distribution Pty Ltd)
Phone: 1800 808 526

Multinet Gas
Faults: 132 691
General: 03 9265 7700

SP AusNet
Customer Service Enquiries: 1300 360 795
Gas supply faults: 132 083

Water (top)

Metropolitan water retailers (top)

City West Water
Billing and general enquiries: 131 691
Bill payments and balances: 131 971
Faults & emergencies: 132 642

South East Water
General enquiries: 131 694
Account enquiries: 131 851
24 hour emergency: 132 812

Yarra Valley Water
General enquiries: 131 721
Account enquiries: 131 721
Emergencies & faults: 132 762

Regional urban water corporations (top)

Barwon Water
Customer enquiries  1300 656 007
Service faults  (24 hours)  1300 656 007

Central Highlands Water
Customer enquiries: (03) 5320 3111
Emergency: 1800 061 514

Coliban Water
Customer enquiries:1300 363 200
Emergencies: 1300 363 200

East Gippsland Water
Customer enquiries: 1800 671 841
24 hour emergency: 1300 134 202

Gippsland Water
Customer enquiries: 1800 050 500
Emergencies: 1800 057 057

Goulburn Valley Water
Customer enquiries: (03) 5832 0400
24 hour emergency: 1800 454 500

Grampians Wimmera Mallee Water
Customer enquiries: 1800 685 353
24 hour emergency: 1800 808 814

Lower Murray Water
Customer enquiries: 
Mildura: (03) 5051 3400
Robinvale: (03) 5026 1300
Swan Hill: (03) 5036 2150
Kerang: (03) 5450 3960
Emergencies AH (all districts): 1800 808 830

North East Water
Customer enquiries: 1300 361 633
Emergency: 1300 361 644

South Gippsland Water
Enquiries: 1300 851 636
Emergencies: (03) 5682 1222

Wannon Water
Customer enquiries: 1300 926 666 or 1300 WANNON
Emergencies: 1300 926 668

Western Water
Customer calls: 1300 650 425 (local call)
Emergencies: 1300 650 425
Customer service: 1300 650 422

Westernport Water
Enquiries:(03) 5952 2393
24 hour emergency: 1800 249 090

Rural water corporations (top)

First Mildura Irrigation Trust
Customer enquiries: (03) 5021 1811
Emergencies: (03) 5021 1811

Goulburn-Murray Water
Customer enquiries: 1800 013 357
Emergencies: 1800 064 184

Southern Rural Water
Customer enquiries: (03) 5139 3100
Emergencies (south eastern Victoria): 0412 860 250
Emergencies (south western Victoria): 0417 589 183

Lower Murray Water
Enquiries: (03) 5021 9777
Emergencies: (03) 5024 5725

Grampians Wimmera Mallee Water
(formerly Wimmera Mallee Water)
Customer enquiries: (03) 5362 0200
Emergencies: (03) 5381 1026

Metropolitan water wholesaler (top)

Melbourne Water
Enquiries: 131 722
Emergencies: 132 446