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Case studies

Most complaints lodged with EWOV are resolved through conciliation.
Of over 134,000 cases to 30 April 2008, only 36 have required a Binding Decision by the Ombudsman.

Dual fuel case studies
Electricity case studies
Gas case studies
Water case studies
Binding Decision case studies

Dual fuel case studies
F/2004/93 Payment plan estimated and not enough to cover customer usage
F/2005/295 Arrears from underestimation of monthly payments
F/2004/279 Inaccurate calculation of instalment amounts
F/2004/288 Representations about a specific travel offer
F/2004/11 Failure to cancel dual fuel contract on request
F/2004/36 Smooth-pay payment arrangement not covering customer's usage
   
Electricity case studies
C/2005/1958 Capacity to pay not assessed - wrongful disconnection
C/2004/4353 Supply quality interfering with speakers
C/2004/8070 Bill check reveals marketing error
C/2004/10266 Claims of loss unable to be substantiated
Gas case studies

G/2004/3890 Enforcing a sales representative's undertaking

G/2004/3555 Errors in account set-up lead to disconnection of supply
G/2005/226 Concessions not applied despite requests
G/2005/332 All parties benefit from a permanent solution to supply problems
 
Water case studies

W/2004/283 Legal action vs a customer-focussed solution

W/2004/980 Application of waste water allowance
W/2004/942 Damage and cost from boundary trap search
W/2005/123 Arrears in another tenant's name