EWOV fact sheets (and other useful information)

NEW fact sheets:
*Can't pay your energy or water bill? Payment assistance here
*Disconnection and restriction for debt here

Fact sheet 1: You've lodged your complaint. What happens next? here

Fact sheet 2: Information for electricity customers using 40 – 160 MWh/ year here

Fact sheet 3: Choosing an energy retailer here
A fact sheet to help residential and small business customers learn from the
experiences of other customers

Fact sheet 4: High electricity, natural gas or water bills here
Information to help residential customers work out why they may have received
a bill that's higher than usual

Fact sheet 5: EWOV and LPG (liquefied petroleum gas) (updated March 2008) here
Explains EWOV's new role in handling cases about LPG (also known as bottled gas)

Fact sheet 6: Charges on water bills (regional urban water) here
Explains the main charges on the bills of residential customers of regional urban water authorities — and how and when these charges are applied

Fact sheet 7: Charges on water bills (metropolitan water) here
Explains the main charges on the bills of residential water customers in metropolitan Melbourne — and how and when these charges are applied

Fact sheet 8: Electricity, gas and water: Information for new transitional
housing tenants here
Will help transitional housing tenants avoid energy and water hassles

Fact sheet 9: Can't pay your energy or water bill? here
What residential customers should do if they can’t pay their bill and payment assistance that may be available

Fact sheet 10: Disconnection and restriction for debt here
Will help residential customers understand their rights and responsibilities and the assistance which may be available to them

Fact sheet 11: Electricity, gas and water meters here
Explains different meter types and how meter technology is changing

ALSO: Essential Services Commission's (ESC's) Energy Comparator here
An online tool to help energy customers compare energy offers with their
current arrangements

If you would like a printed copy of a fact sheet mailed to you,
please use our Publications Request Form here or email publications@ewov.com.au

Note: We cannot send you a printed version of the ESC's energy comparator.