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Complaint Form

Unfortunately, EWOV's complaint form is not currently available.
Please click the 'Email EWOV' link below to send an email.
In order to assist us with your complaint, please provide the following information:

  • Your contact details (name, phone, fax, email, address etc)
  • Whether your complaint relates to electricity, gas or water
  • The address of the electricity, gas or water supply point
  • The name of the energy or water company you're lodging the complaint against
  • Details of the complaint (including the amounts of any bills you are disputing and any details of any information provided by the company when you contacted them about your complaint)

    Email EWOV

Other things to note:

Third party information: Third parties are individuals not directly involved in a dispute - such as a friend or neighbour. EWOV does not collect information that could identify a third party, unless we cannot properly investigate a matter without that information. Please do not provide any third party information to EWOV unless it is needed for us to resolve your complaint. If you do provide us with third party information, we may need you to contact that person, to tell them that you have provided their information to us.

Joint account holders: If you are a joint account holder, please tell the other account holder that you have contacted EWOV regarding the account.