Annual Report 2007
(released Thursday 29 November 2007)

EWOV received 18,280 cases in 2006/07 - 4,109 enquiries
and 14,171 complaints. Overall, cases were up 3%
from 17,763 in 2005/06.

Taking residential populations into account, the parts of
Victoria with the highest rates of residential cases to EWOV were City of Melbourne, Loddon Shire, Pyrenees Shire, Moorabool Shire and Rural City of Swan Hill.

The most common issues were billing (39%),
retail competition (21%) and credit (18%).

5,184 complaints were received for full investigation.
5,316 complaints were fully investigated and closed.

Redress to customers included 173 written apologies,
1,016 payment plans negotiated, and $1,740,406 in billing adjustments, fee waivers, debt reductions and other payments.

Media release

More info (PDF) about 2006/07 cases and issues overall

Cases by industry:

• 11,909 electricity cases (down 6%)
  more info (PDF) about electricity cases and issues
  
• 3,888 gas cases (up 10%)
  more info (PDF) about gas cases and issues
  
• 429 dual fuel cases (up 45%)
  more info (PDF) about dual fuel cases and issues
  
• 1,484 water cases (up 14%)
  more info (PDF) about water cases and issues

Download other sections of the report (PDF):

• Chairperson's message / EWOV Board info
• Ombudsman's report
• EWOV's ongoing process of review
• Scheme participants (electricity, gas, water)
• The EWOV team (at 30 June 2007)
• EWOV's complaint handling processes
• EWOV's contributions to policy development
• EWOV's community liaison activities
• Financial statements

Download a full PDF of EWOV's 2007 Annual Report (1.8MB)

Request a printed copy of EWOV's 2007 Annual Report