Complaints
- Process for complaints
- Advice for community agencies
- Billing
  - Billing – Energy
  - Billing – Water
- Complaint Form
- EWOV has the power to investigate and resolve disputes between Victorian consumers and their electricity, gas and water companies.
Companies
- Energy
- Water
- EWOV has the power to investigate and resolve disputes between Victorian consumers and their electricity, gas and water companies.
Publications & Media
- Annual Report
  - 2012 Annual Report
    - 2012 Annual Report Webcast
- Res Online - No.4, 2013
- Connect
- Hot Topics
- Fact Sheets
- Submissions
- Case Studies
- Quick Links
- EWOV Videos
- Community Visit Calendar
- EWOV has the power to investigate and resolve disputes between Victorian consumers and their electricity, gas and water companies.
About Us
- About EWOV
- Charter
- Complaints dealt with by EWOV
- Jurisdiction of EWOV
- Relationship to Stakeholders
- EWOV has the power to investigate and resolve disputes between Victorian consumers and their electricity, gas and water companies.
Reports
- Historical Case Data 2012
- Solar and Smart Meter Update: May 2013
- Marketing and Transfer Report: May 2013
- EWOV has the power to investigate and resolve disputes between Victorian consumers and their electricity, gas and water companies.
FAQs
- Customer FAQs
- EWOV has the power to investigate and resolve disputes between Victorian consumers and their electricity, gas and water companies.
Careers
- Jobs at EWOV
- Staff Benefits
- Cultural Values
- EWOV has the power to investigate and resolve disputes between Victorian consumers and their electricity, gas and water companies.
Contact Us
- Feedback Form
- Translations
- Complaint Form
- EWOV has the power to investigate and resolve disputes between Victorian consumers and their electricity, gas and water companies.

Feedback Form

Fields marked with an asterisk (*) are required.

PERSONAL DETAILS

Title
First Name*
Last Name*
Postal Address*
Suburb*
State
Postcode*
Email Address*
Home Phone Number Please provide at least one phone number*
Work Phone Number
Mobile Phone Number
Preferred Contact Method

FEEDBACK

Your comments, please*

Reminder

Before you contact EWOV with your complaint, you must first try to resolve the issue with your electricity, gas (including LPG) or water company.

If you're not sure which company you're with, check your bill.

If you know the name of your company, but can’t find the phone number, check our list of EWOV scheme participants.

If the company’s call centre representative can’t sort it out for you, ask to speak with a supervisor or someone else at a higher level.