Moving?

Moving in

Contact the water corporation responsible for the area where the property is located at least two business days before you want to move in.

If you’re not sure which water corporation that is, check the Essential Services Commission’s maps.

If you’re a tenant in a non-metropolitan area, it’s really the landlord’s responsibility to tell the water corporation you’re moving in, but we suggest you also ring the water corporation directly.

Moving out

Ring your water corporation at least 3 business days before you move out.

Give a forwarding address for your final bill—you can’t avoid a bill by moving out, so follow up if you don’t receive it. If you don’t pay it, you may find that leads to debt collection action and affects your credit rating.

Make sure the meter can be reached so it can be read.

If you live in a shared house and the water account is in your name, make sure you let the water corporation know who in the house is going to take the account over. If the account is left in your name after you’ve moved out, you may be chased for a debt you know nothing about.

Utility connection services

For a fee, a utility connection service will arrange connections on behalf of some utility companies (electricity, gas, water and telephone).

Sometimes a real estate agency will encourage you to use the services of a connection service—the real estate agency may be receiving a commission from that service.

It’s your choice of course.