You can choose your energy retailer
If you aren’t happy with the actions or prices of your electricity or gas retailer, you can generally switch to another one. If you live in a block of flats with bulk hot water, you must stay with the retailer providing that bulk hot water.
You can sign with the same energy retailer for electricity and natural gas or two different retailers—it’s up to you. Some retailers sell both electricity and natural gas (and even offer dual fuel contracts) and some sell electricity only. All retailers selling electricity or natural gas in Victoria must be EWOV scheme participants.
LPG customers can also change retailer. Your new retailer will remove the cylinder or cylinders belonging to the previous retailer and put its own in. It’s best if you also ring your previous retailer to say you’re changing, so it can collect its cylinders. If you have a very large cylinder, a safety requirement requires that it be completely empty before being moved—this means there are charges attached to changing your retailer, because the company has to send two trucks, one to empty the cylinder and one to move it.
Check out our fact sheet about Changing retailers