Billing has always been the biggest issue of complaint to EWOV.
Because billing processes differ from industry to industry, we’ve separated out our billing information into Energy and Water.
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Complaints
- Process for complaints
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Advice for community agencies
- Acting for a client
- What happens when you contact us on behalf of a client
- If your client is having financial difficulty
- Check their company's hardship policy
- Check for government assistance
- Energy disconnection or water restriction
- If the energy disconnection was wrongful
- Our work with community agencies
- Billing
- Complaint Form
- EWOV has the power to investigate and resolve disputes between Victorian consumers and their electricity, gas and water companies.
- Companies
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Publications & Media
- Annual Report
- Res Online - No.4, 2013
- Connect
- Hot Topics
- Fact Sheets
- Submissions
- Case Studies
- Quick Links
- EWOV Videos
- Community Visit Calendar
- EWOV has the power to investigate and resolve disputes between Victorian consumers and their electricity, gas and water companies.
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About Us
- About EWOV
- Charter
- Complaints dealt with by EWOV
- Jurisdiction of EWOV
- Relationship to Stakeholders
- EWOV has the power to investigate and resolve disputes between Victorian consumers and their electricity, gas and water companies.
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Reports
- Historical Case Data 2012
- Solar and Smart Meter Update: May 2013
- Marketing and Transfer Report: May 2013
- EWOV has the power to investigate and resolve disputes between Victorian consumers and their electricity, gas and water companies.
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FAQs
- Customer FAQs
- EWOV has the power to investigate and resolve disputes between Victorian consumers and their electricity, gas and water companies.
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Careers
- Jobs at EWOV
- Staff Benefits
- Cultural Values
- EWOV has the power to investigate and resolve disputes between Victorian consumers and their electricity, gas and water companies.
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Contact Us
- Feedback Form
- Translations
- Complaint Form
- EWOV has the power to investigate and resolve disputes between Victorian consumers and their electricity, gas and water companies.